MAWUENA KOSSI BABOH

Served as the primary technical point of contact, ensuring continuous operation and proactive maintenance for over 20 workstations and critical computer lab hardware.

Developed and delivered engaging technical training programs, simplifying complex computing and digital literacy concepts for groups of 100+ diverse learners.

Facilitated comprehensive lessons and technical documentation in both French and English, bridging communication gaps and fostering inclusive learning environments.

Implemented efficient troubleshooting protocols, reducing downtime for critical school IT systems and improving overall user experience.

Diagnosed and meticulously repaired hundreds of mobile and computing devices, consistently achieving a high success rate for hardware and software restoration and extending device lifespans.

Managed end-to-end sales and technical support operations, cultivating robust customer relationships and driving business growth across diverse client bases in Togo and Ghana.

Orchestrated complex international business logistics, leveraging professional bilingual proficiency to negotiate effectively and provide comprehensive support across multiple regions.

Streamlined inventory management and supply chain processes, optimizing operational efficiency and ensuring timely delivery of components for device repairs.

Taught practical digital skills, including advanced MS Office suite applications and critical internet safety protocols, preparing students for modern digital environments.

Provided individualized technical mentorship and hands-on troubleshooting assistance, significantly improving student proficiency and confidence with technology.

Developed and implemented foundational ICT curricula, ensuring students gained essential knowledge and practical application in digital tools.